Always make sure that your computer meets the minimum system requirements of the game. Very often the requirements of the graphic cards is underestimated for our games. However, all backgrounds, characters and animations are hand-drawn, which needs a lot of video memory and a strong graphics card.
Before you purchase a game, always check whether your hardware can provide the minimum video memory (usually 256 MB or 512 MB dedicated memory). Most NVIDIA and AMD cards do that.
Problems can occur when using on-board Intel cards or chips (usually on Laptops) which share their memory with the processor. These Shared Memory cards cannot be recommended because they are too weak to load all the graphics and animations.
Additionally, please check whether you are using the latest graphic card driver. Very often outdated drivers are the source of a variety of problems in our games. The best way to update your driver is looking directly at the manufacturer's page of your graphics card. Since automatic Windows updates do not always find the latest drivers, we recommend looking for them manually.
If you have a computer with both an Intel and an NVIDIA graphics card, it might happen that the computer selects the weaker Intel card to start our games to save energy. This is how you can manually select the NVIDIA card for the game: Right-click on your desktop and select the "Nvidia Control Panel"; if it is not there, click on your Windows symbol and use the search option to find it. Once in the panel you need to select "3D Settings" --> "Manage 3D Settings". In there you can find two tabs, "Global settings" and "Program settings". Under "Global settings" you need to set "Preferred Graphics Processor" to "High Performance Nvidia processor". Then go to "Program settings". Click on "ADD" and search for the game under the main installation directory. Then choose the .exe file of the game and click OK. Under "select the preferred graphics processor for this program" please select "High performance NVIDIA processor". After that, save the changes and the game should definitely run by the Nvidia card from now on.
Unfortunately, the Steam synchronization of savegames only works on one and the same operating system. Therefore, the transmission of savegames has to be handled manually. Just copy the chosen savegames from the savegames directory (see below) on the one operating system to the savegames directory on the other operating system.
Windows - C:/Users/*your username*/AppData/Local/Daedalic Entertainment GmbH/*game name*/Savegames/
Mac: Steam - /*your username*/Library/Application Support/Daedalic Entertainment GmbH/*game name*/Savegames/
Boxversion - Boxversion - /Users/
Linux Ubuntu - /home/*your username*/.local/share/Daedalic Entertainment GmbH/*game name*/Savegames/
Most of the times this indicates that you are using an incompatible savegame. Did you maybe load a savegame which you found on the internet or which a friend gave you? Not all savegames from the many different versions of our games are compatible. Please check the version number in the main menu of your game and download a compatible savegame from our database.
Should you use a gaming mouse, please make sure that you are using the latest driver (especially relevant for Logitech mice). Additionally, it's possible that the polling rate of your mouse is set too high. Please check whether you have additional software for your mouse in which you can manually lower the polling rate.
Please check whether the DPI size on your computer is set to 100% (96 DPI). To check the DPI settings please right-click anywhere on your desktop and select "Personalize". In the following window you find "See also --> Display" in the bottom left corner. There you can check whether all setting are set to 100% (Standard).
Don't panic, you can always try the following things:
1. Do not choose the standard installation path but try your desktop for example.
2. Delete all local files that the game left on your computer and try a new installation.
3. Run the game as administrator.
4. At your own risk: deactivate your antivirus program, because sometimes some agressive settings delete exe files of games because they label them dangerous.
5. If the problem comes down to a rare hardware/software combination you can try to install and play the game on a different computer.
On the 6th of July 'Plays.TV' got an update which causes all our games that are using the Visionaire Engine to crash a few seconds after start with an error message. 'Play.TV' is part of 'Raptr' and the 'Gaming Evolved' app. Disabling 'Play.TV' fixes the problem for now. We hope there will be a solution for the cause of the problem soon.
You're right. Unfortunately, the installation data of our older game's retail versions for Mac (The Whispered World, Deponia The Complete Journey, Blackguards 1+2) can't be read by the latest Mac OS X Sierra 10.10.5. If you're experiencing this issue, please contact us via support form and we'll be glad to help you out.
Thank you for your understanding.