Sometimes Rufus slides out of his walkmap and can't find the way back to it. If this happens to you, please try to switch to the main menu and back to the game. If he's still astray, try leaving the screen by doubleclicking on one of the arrows that make you change rooms.
If there are none or if this does not help, please find a suitable savegame from our database and continue playing from that point.
Always make sure that your computer meets the minimum system requirements of the game. Very often the requirements of the graphic cards is underestimated for our games. However, all backgrounds, characters and animations are hand-drawn, which needs a lot of video memory and a strong graphics card.
Before you purchase a game, always check whether your hardware can provide the minimum video memory (usually 256 MB or 512 MB dedicated memory). Most NVIDIA and AMD cards do that.
Problems can occur when using on-board Intel cards or chips (usually on Laptops) which share their memory with the processor. These Shared Memory cards cannot be recommended because they are too weak to load all the graphics and animations.
Additionally, please check whether you are using the latest graphic card driver. Very often outdated drivers are the source of a variety of problems in our games. The best way to update your driver is looking directly at the manufacturer's page of your graphics card. Since automatic Windows updates do not always find the latest drivers, we recommend looking for them manually.
If you own the game for a longer time now, your gaem has probably gone through different engine updates which make your old savegames incompatible. Please check out our savegame database for the 3.2 version of the game and load a suitable savegame which suits your progress. Please make sure to delete all older savegames from your savegame folder.