Please install the patch 1.4 for the game. This will fix the problem and stabilize the game.

Please install the patch 1.4 for the game. This will fix the problem and stabilize the game.

Many puzzle motives are locked and you can find the hint that you need a certain amount of awards to unlock the puzzle. In your profile, you can see which awards you already achieved. You can access your profile via the main menu, by clicking on the picture in the middle.
In there, you can find all awards. Many of those will be achieved automatically, by completing the campaign. For other awards there are conditions, and you can see those by hovering the mouse over the award. The condition will be displayed below.

Please install the patch 1.4 for the game. This will fix the problem and stabilize the game.

Visit the Official Website of Ravensburger Puzzle

Game website

General FAQ

Could not find your problem? Please read the general FAQ for common problems and solutions regarding multiple games.

FAQ overview