Always make sure that your computer meets the minimum system requirements of the game. Very often the requirements of the graphic cards is underestimated for our games. However, all backgrounds, characters and animations are hand-drawn, which needs a lot of video memory and a strong graphics card.
Before you purchase a game, always check whether your hardware can provide the minimum video memory (usually 256 MB or 512 MB dedicated memory). Most NVIDIA and AMD cards do that.
Problems can occur when using on-board Intel cards or chips (usually on Laptops) which share their memory with the processor. These Shared Memory cards cannot be recommended because they are too weak to load all the graphics and animations.
Additionally, please check whether you are using the latest graphic card driver. Very often outdated drivers are the source of a variety of problems in our games. The best way to update your driver is looking directly at the manufacturer's page of your graphics card. Since automatic Windows updates do not always find the latest drivers, we recommend looking for them manually.