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CryoFall FAQ

I cannot connect to the master server (stuck in connecting loop animation)!

This is a known issue and will be fixed in the next patch. For now, please restart the game (Alt+F4 and start the game again from the Steam client).

Edna & Harvey: Harvey's New Eyes FAQ

I can't continue due to a missing dialogue option when talking to the shamane.

You can avoid this issue by using one of our save games from the DSC. At the moment we're working on solving this issue - and you can help!
Feel free to send us an email to support@daedalic.com with your latest save game and the "messages.log"…

Ken Follett's The Pillars of the Earth FAQ

I can't access book 2 of The Pillars of the Earth.

This is a known issues. The following solutions helped other players so far: Loading the latest savegame from book 1 and playing it once more until the end.

Uninstalling the game, deleting all local game files from your computer (can be found…

Silence FAQ

I didn't get an achievement on my Xbox One/PS4.

This issue occured mostly with the following achievements:
- Handyman
- Quite a buggy game
- Sherlock Holmes

We fixed this bug a few months ago. Please check if you updated your game to the latest version and try to complete the…

Shadow Tactics: Blades of the Shogun FAQ

Black screen when starting up Shadow Tactics!

This is a known issue which we're working on fixing in a future update.

There are different solutions you can try out:
1. Download Microsoft Visual C++ Redist 2010 manually in case Steam didn't do this when installing the game: https://www.microsoft.com/en-us/download/details.aspx?id=5555…

Shadow Tactics: Blades of the Shogun FAQ

I can't load my savegames after an update!

After updating Shadow Tactics, the savegames from the previous version aren't compatible with the latest version of the game. That means: unlocked levels, badges and settings are still maintained, but the level progress is lost. You have to play the level…

My game's DVD doesn't work on my Mac OS X Sierra 10.11.5.

You're right. Unfortunately, the installation data of our older game's retail versions for Mac (The Whispered World, Deponia The Complete Journey, Blackguards 1+2, Anna's Quest, The Night of the Rabbit, Munin) can't be read by the latest Mac OS X Sierra…

My game crashes and the Visionaire player stops working (since July 6th 2016).

On the 6th of July 'Plays.TV' got an update which causes all our games that are using the Visionaire Engine to crash a few seconds after start with an error message. 'Play.TV' is part of 'Raptr' and the 'Gaming Evolved' app. Disabling 'Play.TV' fixes…

My game crashes/has graphic glitches/lags.

Always make sure that your computer meets the minimum system requirements of the game. Very often the requirements of the graphic cards is underestimated for our games. However, all backgrounds, characters and animations are hand-drawn, which needs a…

Deponia: The Complete Journey FAQ

[German Retail box] My game crashes when changing scenes.

Please go to the main menu of the game and check whether the version number starts with 3.0. If so, you have to install the two patches which are published for the game. You have to install the 3.1 patch first, before installing the 3.2 patch. The version…

I want to do a Let's Play of your games. What do I have to do?

Let's Plays & Streams of our games - and also monetarizing them - are allowed as long as you add the following information to your video description:

1. Always post the Steam link of the game you're streaming
2. Please copy the following…

How do I generate the DxDiag report of my computer?

To generate this, please press the Windows + R key simultaneously, then enter "dxdiag" and click on "Save all information" in the following window.