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Edna & Harvey: The Breakout FAQ

I get this Java error message: heap space limit reached. What can I do now?

This is a Java-related problem that we cannot fix. It's related to memory fragmentation: Java can reserve a specific amount of memory from the system. In the beginning, you can picture it as a huge solid block. Every time you try to load a specific file,…

Deponia FAQ

I cannot wake up Goal with the espresso, but I already have the funnel!

Before you can use the funnel with Goal, you first have to combine the arrow with the tranquilizer and then with the funnel. Then, shoot the arrow through the window of Toni's shop. After that, collect the vouchers from her desk and now the funnel can…

Edna & Harvey: Harvey's New Eyes FAQ

I can't continue due to a missing dialogue option when talking to the shaman.

You can avoid this issue by using one of our savegames from our database. At the moment we're working on solving this issue and it will be fixed in the next update. We apologize for the inconvenience.

Please note: Talk to the miner about the…

Ken Follett's The Pillars of the Earth FAQ

I can't access book 2 of The Pillars of the Earth.

This is a known issues. The following solutions helped other players so far: Loading the latest savegame from book 1 and playing it once more until the end.

Uninstalling the game, deleting all local game files from your computer (can be found…

Silence FAQ

I didn't get an achievement on my Xbox One/PS4.

This issue occured mostly with the following achievements:
- Handyman
- Quite a buggy game
- Sherlock Holmes

We fixed this bug for PS4 EU a few months ago. Please check if you updated your game to the latest version and try to…

Shadow Tactics: Blades of the Shogun FAQ

Black screen when starting up Shadow Tactics!

This is a known issue which we're working on fixing in a future update.

There are different solutions you can try out:
1. Download Microsoft Visual C++ Redist 2010 manually in case Steam didn't do this when installing the game: https://www.microsoft.com/en-us/download/details.aspx?id=5555…

Shadow Tactics: Blades of the Shogun FAQ

I can't load my savegames after an update!

After updating Shadow Tactics, the savegames from the previous version aren't compatible with the latest version of the game. That means: unlocked levels, badges and settings are still maintained, but the level progress is lost. You have to play the level…

My game's DVD doesn't work on my Mac OS X Sierra 10.11.5.

You're right. Unfortunately, the installation data of our older game's retail versions for Mac (The Whispered World, Deponia The Complete Journey, Blackguards 1+2, Anna's Quest, The Night of the Rabbit, Munin) can't be read by the latest Mac OS X Sierra…

My game crashes and the Visionaire player stops working (since July 6th 2016).

On the 6th of July 'Plays.TV' got an update which causes all our games that are using the Visionaire Engine to crash a few seconds after start with an error message. 'Play.TV' is part of 'Raptr' and the 'Gaming Evolved' app. Disabling 'Play.TV' fixes…

My game crashes/has graphic glitches/lags.

Always make sure that your computer meets the minimum system requirements of the game. Very often the requirements of the graphic cards is underestimated for our games. However, all backgrounds, characters and animations are hand-drawn, which needs a…

Deponia: The Complete Journey FAQ

[German Retail box] My game crashes when changing scenes.

Please go to the main menu of the game and check whether the version number starts with 3.0. If so, you have to install the two patches which are published for the game. You have to install the 3.1 patch first, before installing the 3.2 patch. The version…

I want to do a Let's Play of your games. What do I have to do?

Let's Plays & Streams of our games - and also monetarizing them - are allowed as long as you add the following information to your video description:

1. Always post the Steam link of the game you're streaming
2. Please copy the following…

How do I generate the DxDiag report of my computer?

To generate this, please press the Windows + R key simultaneously, then enter "dxdiag" and click on "Save all information" in the following window.